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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
The Wall Street Journal described it as "inspired by the business model of Google". [8] From 2005 through the early 2010, Jingle Networks guessed they saved consumers $1 billion [5] based on an inflated rate of $2 a call for directory assistance. In April 2011, Marchex bought Jingle Networks for $62.5M in combination of cash and stock.
In this case, AT&T Illinois bills the call. 411 NDA: National Directory Assistance. 411 is dialed and the operator is requested to search for a listing in an area code not local to the caller. For example: The caller lives in area code 630 (Oak Brook, Illinois) and requests a listing for a business in area code 213 (Los Angeles, California).
Algard began shifting the company's business model to reduce its reliance on advertising and instead focus on business users and paid subscriptions. [8] [29] Whitepages released the Localicious app in July 2011. The app was released on Android first, because Whitepages was frustrated with Apple's approval process for iPhone apps. [30]
An unpublished number is also excluded from directory assistance services, such as 411. Landline telephone companies often charge a monthly fee for this service. As cellular phones become more popular, there have been plans to release cell phone numbers into public 411 and reverse number directories via a separate Wireless telephone directory ...
GOOG-411 (or Google Voice Local Search) was a telephone service launched by Google in 2007, that provided a speech-recognition-based business directory search, and placed a call to the resulting number in the United States or Canada. [1] The service was accessible via a toll-free telephone number.