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An information system is a form of communication system in which data represent and are processed as a form of social memory. An information system can also be considered a semi- formal language which supports human decision making and action. Information systems are the primary focus of study for organizational informatics.
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Client (computing) -A 0.0.0.0 computer network diagram of client computers communicating with a server computer via the Internet. Client is a computer that gets information from another computer called server in the context of client–server model of computer networks. [1] The server is often (but not always) on another computer system, in ...
Reliability, availability and serviceability. Reliability, availability and serviceability (RAS), also known as reliability, availability, and maintainability (RAM), is a computer hardware engineering term involving reliability engineering, high availability, and serviceability design. The phrase was originally used by IBM as a term to describe ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff. [1][2][3] It is an alternative to the break/fix or on-demand ...