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The company has at times been criticised for its refusal to issue invoices for the VAT-exempt services it provides (airfares), [22] poor working conditions, [23] [24] [25] heavy use of extra charges, [26] [27] [28] poor customer service, [29] [30] and tendency to intentionally generate controversy in order to gain publicity. [31] [32] [33]
The customer service changes may create a more attractive package for Ryanair customers, where the experience could be on par with Aer Lingus, whose customer service practices are much better.
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Ryanair UK is a British low-cost airline. The airline is the UK subsidiary of the low-cost Irish airline group Ryanair Holdings and a sister airline to Ryanair, Buzz, and Malta Air. It commenced operations in March 2019. [2] It operates only Boeing 737-800 aircraft.