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There are generally four classes of software used to support the Six Sigma process improvement protocol: Analysis tools, which are used to perform statistical or process analysis; Program management tools, used to manage and track a corporation's entire Six Sigma program; DMAIC and Lean online project collaboration tools for local and global teams;
Six Sigma (6σ) is a set of techniques and tools for process improvement.It was introduced by American engineer Bill Smith while working at Motorola in 1986. [1] [2]Six Sigma strategies seek to improve manufacturing quality by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.
A PICK chart is a Lean Six Sigma tool, for organizing process improvement ideas and categorizing them during the Identify and Prioritize Opportunities Phase of a Lean Six Sigma project. [ 1 ] Use
Lean Six Sigma is a synergized managerial concept of Lean and Six Sigma. [6] Lean traditionally focuses on eliminating the eight kinds of waste (" muda ") , and Six Sigma focuses on improving process output quality by identifying and removing the causes of defects (errors) and minimizing variability in (manufacturing and business) processes.
Measurement is the most important part of most Six Sigma or DFSS tools, but whereas in Six Sigma measurements are made from an existing process, DFSS focuses on gaining a deep insight into customer needs and using these to inform every design decision and trade-off. There are different options for the implementation of DFSS.
The more complex Quality improvement tools are tailored for enterprise types not originally targeted. For example, Six Sigma was designed for manufacturing but has spread to service enterprises. Each of these approaches and methods has met with success but also with failures.
Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts. Under this school of thought, each flowchart is of a certain level (between 0 and 4) based on the amount of detail the flowchart contains.
CTQ trees are often used as part of Six Sigma methodology to help prioritize such requirements. CTQs represent the product or service characteristics as defined by the customer/user. Customers may be surveyed to elicit quality, service and performance data. They may include upper and lower specification limits or any other factors.