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Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
According to the Airline Quality Rating 2007 report, airline hassles in the United States have increased since 2005. [1] The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage.
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In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
The consumer organisation’s analysis found more than 24,000 complaints about airlines relating to compensation were made to the CAA and the UK’s two alternative dispute resolution bodies in 2020.
Untied.com was a website critical of United Airlines that logs complaints from passengers. ... [11] In 2001 the website had over 3,000 complaints against United. [6]
Delta Air Lines Inc. is an ongoing civil action lawsuit brought by the law firm Haderlein and Kouyoumdjian LLP (on behalf of Mayanna Berrin) against Delta Air Lines. In their complaint, the plaintiffs argue that Delta Air Lines' advertising claim of carbon neutrality is false and misleading, in violation of California state advertising statutes.
Frontier Airlines saw the highest rate of passenger complaints among U.S. carriers in 2022, a year that became one of the most disruptive for flyers on record.