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The Affordable Connectivity Program (ACP) was a United States government-sponsored program that provided internet access to low-income households. [1] Several companies signed on to participate in the program, including Verizon Communications, Frontier Communications, T-Mobile, Spectrum, Cox, AT&T, Xfinity, Optimum and Comcast.
Billing was already showing the T-Mobile brand, and all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts were still managed by employees in separate systems and the company still offered Sprint branded SIM cards. New rate plans were also introduced as well for all new and ...
Assurance Wireless USA, L.P. [1] is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. The service provides to low-income eligible people a free phone, [ 2 ] [ 3 ] free monthly data, unlimited texting, and free monthly minutes.
A recently announced class action lawsuit filed against T-Mobile alleges the company has disguised a hidden fee as a government charge for two decades.. The wireless network allegedly ...
The United States DOGE Service (USDS), formerly the United States Digital Service, [1] is a technology unit [2] [3] housed within the Executive Office of the President of the United States. It provides consultation services to federal agencies on information technology. It seeks to improve and simplify digital service, and to improve federal ...
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
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