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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. [4] At this point, RTIR is, at once, a tool specific to incident management, a general purpose tool teams can use for other tasks, and also a tool that can—and very often is—a fully customized system built on layers of ...
The dashboard of the Open-source Ticket Request System (as of 2016) Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS ...
Proprietary, stand-alone and hosted, free version, free for open source projects Java: JavaScript and Kotlin: 2009 Zammad: Zammad GmbH AGPL: Ruby: MariaDB, MySQL, PostgreSQL [27] 2016 [28] 6.4.1 [29] 2024-12-05; 46 days ago System Creator License Implementation language(s) Back end Launch date Latest stable release Latest release date
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
This is a list of free and open-source software (FOSS) packages, computer software licensed under free software licenses and open-source licenses.Software that fits the Free Software Definition may be more appropriately called free software; the GNU project in particular objects to their works being referred to as open-source. [1]
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Palo is an open-source BI solution for corporate performance management and OLAP-based planning, analysis, consolidation and reporting. 2018.1 Jedox AG: 2002 Pentaho Business Intelligence Suite: Pentaho Business intelligence, data mining, data integration, analytics, reporting, and dashboards 8.2 Pentaho Open BI Suite 2004 Poseidon for UML ...