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Job performance assesses whether a person performs a job well. Job performance, studied academically as part of industrial and organizational psychology , also forms a part of human resources management .
The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement. [1]
A jobsworth is a person who uses the (typically small) authority of their job in a deliberately uncooperative way, or who seemingly delights in acting in an obstructive or unhelpful manner. It characterises one who upholds petty rules even at the expense of effectiveness or efficiency .
A job competency model is a comprehensive, behaviorally based job description that both potential and current employees and their managers can use to measure and manage performance and establish development plans. Often there is an accompanying visual representative competency profile as well.
Human resources (HR) is the set of people who make up the workforce of an organization, business sector, industry, or economy. [1] [2] A narrower concept is human capital, the knowledge and skills which the individuals command. [3]
A performance rating greater than 100 means the worker's performance is more than standard, and less than 100 means the worker's performance is less than standard. It is important to note that standard performance is not necessarily the performance level expected of workers, the term standard can be misleading.
Therefore, an example of the importance of this distinction can be seen when a manager hires an employee based on high performance during an interview; the manager is essentially hiring the employee based on viewing their maximum performance, which may not be representative of their typical performance.
By measuring morale with employee surveys many business owners and managers have long been aware of a direct, causative connection between that morale, (which includes job satisfaction, opinions of their management and many other aspects of the workplace culture) and the performance of their organization. [2]