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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
2NF—second normal form; 3GL—third-generation programming language; 3GPP—3rd Generation Partnership Project – 3G comms; 3GPP2—3rd Generation Partnership Project 2; 3NF—third normal form; 386—Intel 80386 processor; 486—Intel 80486 processor; 4B5BLF—4-bit 5-bit local fiber; 4GL—fourth-generation programming language; 4NF ...
VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voice access to email, customer relationship management, prescription refilling, audio news magazines, voice dialing, real-estate information and national directory assistance ...
IVR: Interactive Voice Response (a.k.a. VRU) KSU: Key Switching/System Unit: US LST: Loop Start Trunk: US MDF: Main Distribution Frame MF: Multi-frequency: US PABX: Private Automatic Branch eXchange: Europe PBX: Private Branch eXchange: US PMBX: Private Manual Branch eXchange: UK POTS: Plain Old Telephone Service PSTN: Public Switched Telephone ...
Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre ...
As IP PBX is software, functions and features can be designed based on the customers' requirements such as conference calling, XML-RPC control of live calls, interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), PSTN interconnectability supporting both analog and digital circuits, VoIP protocols including SIP ...
US telecommunications companies petition the US Congress to ban Internet phone technology. [100] G.729 speech codec introduced, using CELP (LPC) algorithm. [101] 1997: Level 3 began development of its first softswitch, a term they coined in 1998. [102] 1999: The Session Initiation Protocol (SIP) specification RFC 2543 is released. [103]
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