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Mattress Firm eventually reused the Sleepy's name for their own brand of mattresses. [4] On October 5, 2018, Mattress Firm filed for Chapter 11 bankruptcy protection and announced to close up to 500-700 stores, which included former Sleepy's stores that are close proximity to a nearby Mattress Firm store. In November 2018, the company had ...
In the US, an estimated 8–10% of in-store sales is returned whereas online sales may result in 25–40% returns. In Asia and Europe, less than 5 percent of purchases are returned. [ 5 ] US shoppers returned $396 billion worth of purchases in 2018 – brick-and-mortar and online, according to the National Retail Federation (NRF). [ 6 ]
A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...
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Amazon has changed its return policy in an effort to cut down on costs. Amazon customers used to be able to drop off returns at UPS stores free of charge, but now the world's largest online ...
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