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Microsoft Knowledge Base (MSKB) was a website repository of over 150,000 articles made available to the public by Microsoft Corporation for technical support. [1] It contained information on many problems encountered by users of Microsoft products. Each article bore an ID number and articles were often referred to by their Knowledge Base (KB ...
Microsoft Learn is a library of technical documentation and training for end users, developers, and IT professionals who work with Microsoft products. Microsoft Learn was introduced in September 2018. [1] In 2022, Microsoft Docs, the technical documentation library that had replaced MSDN and TechNet in 2016, was moved to Microsoft Learn. [2] [3]
Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.
Knowledge functions (e.g., capturing, organizing, and providing access to knowledge) are performed by technical staff, to support knowledge processes projects. Knowledge functions date from c. 450 BC, with the Library of Alexandria, [dubious – discuss] but their modern roots can be linked to the emergence of information management in the ...
The Microsoft Learn Student Ambassadors (formerly called Microsoft Student Partners) is a program to sponsor students majoring in disciplines related to technology. The MSP (now MLSA) program enhances students' employability by offering training in skills not usually taught in academia , including knowledge of Microsoft technologies
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...