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As of September 2022, Salesforce is the 61st largest company in the world by market cap with a value of nearly US$153 billion. [2] It became the world's largest enterprise software firm in 2022. [3] Salesforce ranked 491st on the 2023 edition of the Fortune 500, making $31.352 billion in revenues. [4]
"Agents are a $1 trillion TAM [total addressable market opportunity]," Salesforce co-founder and CEO Marc Benioff told me. The company closed 200 Agentforce deals in the third quarter.
The Practice of System and Network Administration (Addison-Wesley), 2nd Edition 5 Jul. 2007, by Thomas A. Limoncelli, Christine Hogan and Strata R. Chalup The Practice of System and Network Administration Volume 1: DevOps and other Best Practices for Enterprise IT (Addison-Wesley), 3rd Edition. 4 Nov. 2016, by Thomas A. Limoncelli , Christine ...
A November 2013 hackathon run by Salesforce.com, billed as having the largest-ever grand prize at $1 million, was accused of impropriety after it emerged that the winning entrants, a two-person startup called Upshot, had been developing the technology that they demoed for over a year and that one of the two was a former Salesforce employee. [5]
Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.