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Calculation of the SLI The Success Likelihood Index for each task is deduced using the following formula: = Where SLI j is the SLI for task j; W i is the importance weight for the ith PSF; R ij is the scaled rating of task j on the ith PSF; x represents the number of PSFs considered.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs: Abandonment Rate: Percentage of calls abandoned while waiting to be answered. A corresponding SLO may be: the abandonment rate of all the ...
In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [ 1 ] an SLI can be called an SLA metric (also customer service metric , or simply ...
Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability; Service Level Agreement (SLA): contract based on these objectives; a sample clause may be "if availability is 99% to 99.95% in a given month, the customer gets 10% ...
BPEL—Business Process Execution Language; BPL—Broadband over Power Lines; BPM—Business Process Management; BPM—Business Process Modeling; bps—bits per second; BRM—Business Reference Model; BRMS—Business Rule Management System; BRR—Business Readiness Rating; BRS—Broadband Radio Service; BSA—Business Software Alliance; BSB ...