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Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise unattended phones of the subscribing businesses with a live operator. The live operator could take messages or relay information, doing so with greater ...
IVR applications can also be hosted on the public network, without contact center integration. Services include public announcement messages and message services for small business. It is also possible to deploy two-prong IVR services where the initial IVR application is used to route the call to the appropriate contact center.
To make things worse, you have to wait hours until your provider's support is available, and even then, all you get is a chat feature when you need to speak to a live person.
Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0". Typically the auto attendant is included in a business's phone system such as a PBX , but some services allow businesses to use an AA without such ...
The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.
The service uses a toll-free number that is answered by agents who act as receptionists for various companies. [4] AstraQom Canada, AstraQom International's subsidiary, expanded in December 2013 by acquiring Shi Lian Telecom, a business telephone service provider targeting Chinese-owned businesses in Canada and the United States. [5]
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