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A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
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MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), [3] better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with around 90 million customers in over 60 countries. [4] [5] The firm was founded on March 24, 1868. [6]
A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
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Steven A. Kandarian was the president, chairman, and chief executive officer of MetLife.He became president and CEO on May 1, 2011, [1] and chairman in January 2012 [2] succeeding Robert Henrikson, who retired from those roles.
In 2018, MetLife divested its remaining interest through a debt-for-equity exchange with four financial institutions that owned MetLife debt. [ 4 ] Headquartered in Charlotte, North Carolina , the company began selling annuity and life insurance under the Brighthouse Financial brand on March 6, 2017.
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