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Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. [ 1 ] [ 2 ] [ 3 ] It is based on the Remote Desktop Protocol (RDP).
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[11] [12] is one of the components of Microsoft Windows that allow a user to initiate and control an interactive session [13] The web client uses the TLS secured port 443 and does not use the RD Gateway to transport traffic, instead relying solely on the remote desktop session host aspect of remote desktop services.
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The current Windows user information on the client computer is supplied by the web browser through a cryptographic exchange involving hashing with the Web server. If the authentication exchange initially fails to identify the user, the web browser will prompt the user for a Windows user account user name and password.
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