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The route succeeded the downtown COTA LINK service. In May 2016, COTA began its AirConnect service between downtown and John Glenn Columbus International Airport, available with the $2.75 rush hour service fare. Previously, the agency offered a similar service with a $5 fare from 2001 to 2003, cut due to low ridership. [57]
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The limited-stop service is estimated to be 20 percent faster than conventional service, using dedicated bus lanes during rush hours, and utilizing transit signal priority. The buses have USB charging ports; the stops have real-time information screens and some feature local art. [35] [36] The service began operation on January 1, 2018. [37]
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From July to November 2019, COTA renovated the first-floor lobby and information desk into a "customer experience center", at a cost of $2.3 million. Aiming to attract more riders inside, the agency installed a large overhead screen describing fares and COTA services, along with touch-screen information kiosks, digital ticket machines, and a ...
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