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125xxx – Telstra mobile services (e.g. 125111 is Telstra mobile customer service) 1268x , 1268 xxxx and 1268 xxx xxx – Internal network services 127 – Testing numbers (e.g. 12722123 reads your number from a Telstra line, 12723123 reads your number for an Optus line) (length varies), dial 12722199 then hang up and the call is returned by ...
Prepaid calling operators offer services to customers who hold accounts with them and have paid money in advance. The service is typically accessed by the user dialling a toll free number from any telephone (PSTN, call box, mobile phone etc.). The user then authenticates himself with the operator by entering a PIN, types in the digits of the ...
In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. [30] By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. [ 31 ] In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media ...
Usage of prepaid cellphone service was common in most parts of the world. In 2012 around 70% of customers in Western Europe and China use prepaid phones with the figure rising to over 90% for customers in India and Africa. [17] 36% of cellphone users in the United States of America were using some form of prepaid service as of 2021. [18]
In March 2014, Telstra sold 70% of the Sensis business to American private equity firm Platinum Equity for $454 million. As a part of the deal Sensis would continue producing and distributing the White Pages directory as required under Telstra's carrier licence. The sale saw Sensis depart Telstra management and begin to operate as a separate ...
It is the only Telstra MVNO with access to the full Telstra mobile network across regional/rural Australia. [11] In May 2022, Boost began rolling out 5G service access to all customers with a compatible service and device. [12] In February 2024, Boost began provisioning eSIMs through their mobile applications.
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Telstra: 900: 8: FDD: Refarmed 2G Bandwidth used for with [clarify] the 1800 MHz network for carrier aggregation. 5 MHz: Yes Telstra: 1800: 3: FDD: Currently operating in Australian capital cities and regional centres. 10 to 20 MHz: Yes Telstra: 2100: 1: FDD: Operating at selected locations where Telstra has the frequency from the previous ...