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While "call before you dig" and the 8-1-1 phone number is the primary awareness campaign in the United States, Canada has switched to "click before you dig" to emphasize online locate requests and contacting one-call centers virtually rather than calling. [21] [22] August 11 is National Safe Digging Day. [23]
In the US, Canada, Australia, and New Zealand, many large locate companies handle millions of tickets every dig season, [7] and need a way of managing these tickets and sending them through to a unified call center (for example, Underground Service Alert).
The Canadian Anti-Fraud Centre (CAFC; formerly known as PhoneBusters National Call Centre) is Canada's national anti-fraud call centre and central fraud data repository. [1] It was established in January 1993 in North Bay, Ontario , and is jointly operated by the Ontario Provincial Police , Royal Canadian Mounted Police and the Competition Bureau .
According to Google, while you might get a call from an operator for the purposes of development, customer service, or support, the caller “will never ask you for payment information over the ...
Different methods of digging can also result in different excavation depth and force, potentially risking exposure or damage to subsurface pipelines and wiring. In the United States and Canada, homeowners and contractors are required to notify a utility-run call center before digging to ensure they do not strike buried utilities and infrastructure.
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.