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MTN Group Limited (formerly M-Cell) [2] is a South African multinational corporation and mobile telecommunications provider. Its head office is in Johannesburg. [3] [4] MTN is among the largest mobile network operators in the world, and the largest in Africa.
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
MTN South Sudan is the largest telecommunications company in South Sudan, with an estimated 1,700,000 subscribers, accounting for 61.8 percent market share, as of 31 December 2020. [ 3 ] Location
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
MTN and Panasonic teamed to launch a network for Airborne Communications and demonstrated capabilities with Lufthansaas in 2009. [2] By 2012, Panasonic decided to create its own satellite network and abandon MTN services. [3]
M-PESA Statements A customer is able to access their M-PESA statements by dialing *234# from their handsets and follow prompts to enter the preferred email address to which they would like their M-PESA statements sent. Customers have an option of accessing one-off statements for 3; 6 or 12 months in one go. January 2016 Lipa Na M-PESA