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  2. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    Customers of a given business have actively dealt with that business within a particular recent period that depends on the product sold. Not-customers are either past customers who are no longer customers or potential customers who choose to interact with the competition. Non-customers are people who are active in a different market segment ...

  3. Qualified prospect - Wikipedia

    en.wikipedia.org/wiki/Qualified_prospect

    A prospect is an organization or potential client who resembles a seller's Ideal customer profile (ICP), but has not yet expressed interest in their products or services; accordingly a qualified lead is an organization or potential client which has expressed interest in the products or services of the seller.

  4. Personal selling - Wikipedia

    en.wikipedia.org/wiki/Personal_selling

    The aim of prospecting is to increase the likelihood that sales staff spend time with potential clients who have an interest in the product or service. Qualifying leads–After identifying potential customers, the sales team must determine whether prospects represent genuine potential customers. This part of the process is known as qualifying ...

  5. Market segmentation - Wikipedia

    en.wikipedia.org/wiki/Market_segmentation

    Market segmentation is the process of dividing mass markets into groups with similar needs and wants. [2] The rationale for market segmentation is that in order to achieve competitive advantage and superior performance, firms should: "(1) identify segments of industry demand, (2) target specific segments of demand, and (3) develop specific 'marketing mixes' for each targeted market segment ...

  6. Purchase funnel - Wikipedia

    en.wikipedia.org/wiki/Purchase_funnel

    By segmenting the customer journey into distinct phases (often categorized as awareness, consideration, and conversion), businesses can implement targeted tactics to guide potential customers through the funnel and increase the efficiency of their marketing efforts. [8]

  7. Cold calling - Wikipedia

    en.wikipedia.org/wiki/Cold_calling

    Cold calling in 1905. Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. [1] [2] It is an attempt to convince potential customers to purchase the salesperson's product or service.

  8. Target market - Wikipedia

    en.wikipedia.org/wiki/Target_market

    The first step in the S-T-P process is market segmentation. In this phase of the planning process, the business identifies the market potential or the total available market (TAM). This is the total number of existing customers plus potential customers, and may also include important influencers.

  9. Direct marketing - Wikipedia

    en.wikipedia.org/wiki/Direct_marketing

    Direct selling is the sale of products by face-to-face contact with the customer, either by having salespeople approach potential customers in person, or through indirect means such as Tupperware parties.