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A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The Sinhala script (Sinhala: සිංහල අක්ෂර මාලාව, romanized: Siṁhala Akṣara Mālāwa), also known as Sinhalese script, is a writing system used by the Sinhalese people and most Sri Lankans in Sri Lanka and elsewhere to write the Sinhala language as well as the liturgical languages Pali and Sanskrit. [3]