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In telecommunications, an audio response unit (ARU) (often included in IVR systems) is a device that provides synthesized voice responses to DTMF keypresses by processing calls based on (a) the call-originator input, (b) information received from a database, and (c) information in the incoming call, such as the time of day. ARUs increase the ...
IVR: Interactive Voice Response (a.k.a. VRU) KSU: Key Switching/System Unit: US LST: Loop Start Trunk: US MDF: Main Distribution Frame MF: Multi-frequency: US PABX: Private Automatic Branch eXchange: Europe PBX: Private Branch eXchange: US PMBX: Private Manual Branch eXchange: UK POTS: Plain Old Telephone Service PSTN: Public Switched Telephone ...
Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch or click commands on his mobile or computer screen ...
As IP PBX is software, functions and features can be designed based on the customers' requirements such as conference calling, XML-RPC control of live calls, interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), PSTN interconnectability supporting both analog and digital circuits, VoIP protocols including SIP ...
2NF—second normal form; 3GL—third-generation programming language; 3GPP—3rd Generation Partnership Project – 3G comms; 3GPP2—3rd Generation Partnership Project 2; 3NF—third normal form; 386—Intel 80386 processor; 486—Intel 80486 processor; 4B5BLF—4-bit 5-bit local fiber; 4GL—fourth-generation programming language; 4NF ...
On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
A few to ask about include pay-in-full or autopay discounts, military or professional membership discounts, discounts for anti-theft or vehicle safety features or defensive driving discounts. Mind ...
IVR is a three-letter abbreviation that may refer to: Accelerated idioventricular rhythm; Interactive voice response; International Association for Philosophy of Law ...