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HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold ...
The DVLA is an executive agency of the Department for Transport. The current Chief Executive of the agency is Julie (Karen) Lennard. [3] The DVLA is based in Swansea, Wales, with a prominent 16-storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre.
His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
The first ministerial departments and other organisations moved to the Inside Government section of gov.uk on 15 November 2012. [6] On 12 December 2012, a further three departments migrated, bringing the total of ministerial departments to six out of a total of 24. [7]
Following reports [6] [7] of conflict between HMRC and the Government Digital Service (GDS), HMRC has been developing its own service which allows users to sign in using an existing Government Gateway user ID. [5] HMRC will begin migration from the Government Gateway to the One Login For Government, a new system being developed by GDS, during 2023.
Tax refunds are intercepted with the purpose of forcing citizens to comply to their required debts. If one has student loan payments, child support payments, or worker's compensation payments that they have not fulfilled, then their refund will be intercepted and put towards the payments of those obligations.
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Prior to 2014, the DVA was also responsible for vehicle registration and vehicle tax. [6] This responsibility was transferred to the DVLA . Personalised ( private ) registrations must now be purchased through the DVLA directly, and customers are recommended to tax their vehicles online.