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Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on the business's needs regarding their ability to sufficiently serve their customers or users.
VSB – Technical University of Ostrava (abbreviated VSB–TUO; Czech: Vysoká škola báňská – Technická univerzita Ostrava) is a university in Ostrava in the Moravian-Silesian Region of the Czech Republic. It is a polytechnic university with a long history of high-quality engineering education and research. [2]