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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.
AXELOS manages: ITIL (Information Technology Infrastructure Library) – IT Service Management published in 1989 (updated 2000, 2007, 2011 & 2019/20) PRINCE2 (Projects IN Controlled Environments) – Project Management
The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The fields of IT management and IT service management rely on IT infrastructure, and the ITIL framework was developed as a set of best practices with regard to IT infrastructure. The ITIL framework assists companies with the ability to be responsive to technological market demands.
The company was founded in Houston, Texas, by former Shell employees Scott Boulette, John Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software. [4]
ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, [citation needed] although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation ...