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Registered initially as Acquire Asia Pacific, the business was founded by two entrepreneurs with a background in contact centre outsourcing, Max Tennant and Jonathan (Jono) Smith. Jono had been living in the Philippines for several years, setting up contact centres for US companies.
That could be comforting news for some 1.8 million people employed by the approximately 1,000 BPO companies in the Philippines, which together contribute about 8% of the country’s annual GDP.
With the Philippines being the 39th largest economy in the world, the country continues to be a promising prospect for the BPO Industry. In August 2014, the Philippines hit an all-time high for employment in the BPO industry. From 101,000 workers in 2004, the labor force in the industry grew to over 930,000 in just the first quarter of 2014. [7]
A Teletech BPO site in Cainta, Rizal. Call centers in the Philippines began as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
As of 2017 his interests outside of property included Philippines-based call centre provider Acquire BPO, recruitment agency First Avenue, investment firm Oxygen Ventures, digital content firm Newsmodo, human resources firm Wall Street, customer loyalty provider Infinite Rewards, and software companies eCal, eTaskr and Saisei. [2]
Under the agreement, Convergys would acquire Stream for a total enterprise value of $820 million in cash. [12] On March 3, 2014, Convergys completed the acquisition of Stream creating the 2nd largest BPO provider in the outsourcing industry. The merger brought their total employees to approximately 125,000 with 150 centers in 31 countries ...
eTelecare Global Solutions, Inc (Nasdaq: ETEL) (PSE:ETEL), was a provider of complex business process outsourcing (BPO).. eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media.
Enshored, like many companies in the BPO industry, runs its operations in the Philippines. The Philippines BPO sector had a revenue target of US$25.5 billion and 1.4 million people employed for 2017. [2] Additional related 2018 figures for the country Business Process Management (BPM) indicates a US$14.6 billion revenue and 890 thousand employees.