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The causes that are most identified with the situation are lack of necessary motivation, communication, influencing skills and empathy gap among upper echelons (Gilbert and Thompson, 2002). Training company staff in people skills and interpersonal skills increases the morale and dignity at work (Best, 2010).
[5] [6] Interpersonal communication is often defined as communication that takes place between people who are interdependent and have some knowledge of each other: for example, communication between a son and his father, an employer and an employee, two sisters, a teacher and a student, two lovers, two friends, and so on.
These skills find their real-life applications in their efficiency. For example, paraphrasing clarifies possible miscommunications by summarizing the speaker's words and verifying the accuracy. Emotion reflection helps to establish empathy with a speaker so that he/she feels appreciated and understood.
These approaches define social competence based on how popular one is with his peers. [7] The more well-liked one is, the more socially competent they are. [8]Peer group entry, conflict resolution, and maintaining play, are three comprehensive interpersonal goals that are relevant with regard to the assessment and intervention of peer competence.
The Gibb categories are elements of a strategy for interpersonal communication. Separated into defensive and supportive techniques, the categories provide a framework for effective communication. The categories are outlined by Jack Gibb. Gibb categories point out six defensive behaviors used during interpersonal communication.
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The process of learning these skills is called socialization. Lack of such skills can cause social awkwardness. Interpersonal skills are actions used to effectively interact with others. Interpersonal skills relate to categories of dominance vs. submission, love vs. hate, affiliation vs. aggression, and control vs. autonomy (Leary, 1957).
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