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National Customer Service Association (NCSA) is the membership organization in the United States that will equip you with the information and skills to build and nurture enduring customer relationships.
Find information about our National Customer Service Center, or NCSC, including a list of services and the process for problem resolution.
This year’s National Customer Service Week (NCSW) runs from Monday 7 to Friday 11 October 2024. We will celebrate customer service in our organisations with a series of themes, and prepared activities for each day. Get involved and reflect on how you serve your customers.
National Customer Service Association (NCSA) is the global membership organization that equips service providers across industries with the information and skills to build and nurture enduring...
National Customer Service Week, October 7–11, 2024, is the perfect time to recognize the exceptional people who represent the front lines of your organization. These unsung heroes are the ones who consistently deliver exceptional experiences, keep customers loyal, and make businesses thrive.
The CCSP program is designed for management-level professionals, including supervisors, managers, and directors, and focuses on not only customer interactions and the foundations of service, but also other pertinent topics such as planning, coaching, teaming, and HR practices.
Celebrate the people who make customer service happen. During National Customer Service Week we will host daily events designed to celebrate Customer Service Pros who are Essential to Success with training, activities and education for agents, managers and leaders.
National Customer Service Week was established by the International Customer Service Association (ICSA), now PACE, in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full business week of October each year.
USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries.