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Costco management said this year that shrink increased “in part we believe due to the rollout of self-checkout.” Five Below, the discount toy retailer, said that shrink at stores with more ...
Costco recently started asking for shoppers’ membership cards along with a photo ID at the self-checkout registers, the same policy as regular checkout lanes, to crack down.
In the summer of 2023, Costco began asking staffers to crack down on checking membership cards in self-checkout lines. One reason: an increase in "shrink," from theft or products selling for less ...
Costco now seems to be merging the worst elements of self-checkout with “employee-assisted” self-checkout to help crack down on shared memberships and theft, while also enabling lines to move ...
Self-checkout is being reassessed at retailers such as Walmart, Target, and Costco due to revenue losses and staffing issues. But it's not going away.
Back in June, Costco confirmed to Eat This, Not That! that it had started asking to see members' cards at self-checkout lines before allowing them to make their purchases. The retailer implemented ...
From theft to scanning errors, chains retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Customers have soured on self ...
As Wal-Mart begins to remove some self-checkout lanes in response to growing incidents of theft, others, like Kroger, are doubling down on the technology, converting some of its locations to ...