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Strike was due to major wage and health care cuts by Verizon, a forced pay-for-performance plan and movement-of-work job security provisions. Contract extended. 2012: AT&T: 20,000: 2 Days: AT&T West; California, Nevada, and AT&T East; Connecticut - Unfair labor practice strike during contract negotiations. [15] 2016: Verizon: 40,000: 49 Days
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
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The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020)