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Which? made its first super-complaint about private dentistry in 2001. [34] It later made complaints about care homes, the Northern Ireland banking sector and credit card interest calculation methods. In March 2011, it made a super-complaint [35] about unfair debit and credit card payment surcharges made by retailers. The OFT upheld the super ...
A super-complaint, as defined in section 11(1) of the UK's Enterprise Act 2002, is a complaint submitted by a designated consumer body stating that "any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers".
Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
Watchdog is a British consumer investigative journalism programme that was broadcast on BBC One from 14 July 1985 to 17 October 2019. The programme focused on investigating complaints and concerns made by viewers and consumers over problematic experiences with traders, retailers and other companies around the UK, over customer services, products, security, and possible fraudulent/criminal ...
Following the success of wine columns in British newspapers, the Decanter magazine was founded in London in 1975. [2] [3] Decanter is the oldest consumer wine publication in the United Kingdom. [4] According to author Evelyne Resnick, it has a comparable function in the UK as the Wine Spectator has in the United States. [2]
The Department of Prices and Consumer Protection was established in 1974. This was the first time a government department's title made reference to consumer protection. In 2011 Consumer Minister Edward Davey announced plans within a policy document called Better Choices, Better Deals: Consumers Powering Growth to ensure that businesses would provide key information to their customers on how ...