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Help desk software. Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms ...
Qntrl. Trainer Central. Gofrugal. Zakya. Website. zoho.com. zohocorp.com. Zoho Corporation is an Indian multinational technology company that makes computer software and web -based business tools. [3] It is best known for the online office suite offering Zoho Office Suite.
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Virtual help desks allow IT reps to virtually access end systems through support sessions where they can diagnose and fix computer issues quickly. This eliminates in-person customer service calls and/or ineffective phone-only tech support sessions, making the help desk more efficient. Another objective of the virtual help desk is to improve IT ...
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