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The Department of Transportation says airlines must then refund a passenger within seven business days if they bought a ticket on a credit card and within 20 calendar days if they used another ...
Airlines have a 24-hour window for canceling tickets and receiving a cash refund. "Most bus and train operators offer limited windows in which you're allowed to cancel a ticket for a refund," said ...
That means polices differed based on the airline, which could be confusing or difficult for passengers when it came time to get a refund. Now, airlines must not only follow the new rules, but they ...
Due to the sudden and large losses of revenue, airlines began to hold out against refunding cancelled flights and tickets to conserve cash, despite government regulations. In Europe, airlines had successfully negotiated to defer some $1.2 billion in air traffic control charges.
While it is not clear if carriers should refund users regarding navigation taxes (related to the airline operation and to the governments, which do not appear on a ticket), other expenses, like security, air passenger duty, and noise/environmental can all be refunded, as these all relate to the passenger's use of any particular airport to depart/arrive on any particular flight.
For international itineraries only, the airline will also refund the difference between the regular and the bereavement fare if one of these is presented after travel. [9] American Airlines no longer offers a compassion fare for customers traveling due to a medical emergency or death of a family member after the merger with US Airways. [10]