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By the spring of 2008 it had, according to TechCrunch, "captured a six percent market share of directory assistance calls." At that time, Jingle Networks received 20 million calls per month. [4] Since that peak, the company has reported fewer calls, around 15 million per month, as consumers shift to smart-phones to get directory information. [5]
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
In telecommunications, directory assistance or directory inquiries is a phone service used to find out a specific telephone number and/or address of a residence, business, or government entity. Technology
311: Municipal government services, non-emergency number; 411: Directory assistance; 511: Traffic information or police non-emergency services; 611: Telephone company (telco) customer service and repair; 711: TDD and Relay Services for the deaf and hard of hearing
The billing of calls was not itemized and the expensive fixed-rate line was only within financial reach of large corporations and government agencies. Typically, a service provider offered a variety of zones, each costing more than the smaller ones, but adding progressively larger areas from which calls would be accepted for a customer.
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