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[24]7.ai offers sales and service-oriented software that provides services such as predictive analytics, and virtual agents.It integrates different channels of communication, including web chat, mobile devices and interactive voice response, which incorporates the company's proprietary language technology.
Organizations can also integrate their Microsoft Office Communications Server and Active Directory with the service. In December 2011, Microsoft released an XMPP interface to the Messenger service. [4] As part of a larger effort to rebrand many of its Windows Live services, Microsoft began referring to the service as simply Messenger in 2012. [5]
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