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  2. Fix issues with AOL Mail image challenges - AOL Help

    help.aol.com/articles/what-should-i-do-if-i-get...

    AOL Mail uses many security measures to keep your account secure, one of which is CAPTCHA or image challenges when sending mail. These challenges exist to make it harder for hackers to access your accounts. The characters can't be read by a computer and must be entered manually, ensuring only a real person can pass the test. Why am I being ...

  3. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    If you've cleared the cache in your web browser, but are still experiencing issues, you may need to restore its original settings. This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings.

  4. Reset or change your password - AOL Help

    help.aol.com/articles/account-management...

    Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:

  5. Follow These Steps if You’ve Been Hacked

    www.aol.com/products/blog/follow-these-steps-if...

    Even though technology has made many aspects of our lives easier, it often comes with a price. More of us are working from home and increasingly conducting personal business online.

  6. CAPTCHA - Wikipedia

    en.wikipedia.org/wiki/Captcha

    This CAPTCHA (reCAPTCHA v1) of "smwm" obscures its message from computer interpretation by twisting the letters and adding a slight background color gradient.A CAPTCHA (/ ˈ k æ p. tʃ ə / KAP-chə) is a type of challenge–response test used in computing to determine whether the user is human in order to deter bot attacks and spam.

  7. Self-service password reset - Wikipedia

    en.wikipedia.org/wiki/Self-service_password_reset

    Mobile users, physically away from the corporate network, who forgot their PC's login password. Passwords cached by the operating system or browser, which might continue to be offered to servers after a password change that was initiated on another computer (help desk, password management web server, etc.) and therefore trigger an intruder lockout.

  8. Fix problems signing into your AOL account - AOL Help

    help.aol.com/articles/help-signing-in

    Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.

  9. Knowledge-based authentication - Wikipedia

    en.wikipedia.org/wiki/Knowledge-based_authentication

    Static KBA, also referred to as "shared secrets" or "shared secret questions," is commonly used by banks, financial services companies and e-mail providers to prove the identity of the customer before allowing account access or, as a fall-back, if the user forgets their password.