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The review found that despite the recall, during the previous decade Toyota ranked 17th among the 20 major car makes in number of complaints per vehicles sold, with a lower rate of customer complaints from its U.S. customers than the Detroit Big Three, along with Honda, Subaru, Hyundai, Nissan, Isuzu, Suzuki, Mazda, Mitsubishi, Volvo ...
The vehicle, called the RAV4 PHEV (RAV4 Prime in North America until model year 2025), is powered by a differently-tuned 2.5-litre A25A-FXS engine with the same power output as the standard hybrid version but with uprated torque to 228 N⋅m (168 lb⋅ft) at 2,800 rpm. It has a total power output of 225 kW (302 hp), which is 62 kW (83 hp ...
The study also analyzed national and state-level J.D. Power 2013 Sales Satisfaction Index (SSI) study data on customer satisfaction with new car dealerships and Tesla retail stores. The researchers found that buyers of plug-in electric vehicles were significantly less satisfied and rated the dealer purchase experience much lower than buyers of ...
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Customer satisfaction (ACSI) scores are released monthly throughout each calendar year. ACSI data is used by researchers, [ 1 ] corporations, [ 2 ] [ 3 ] government agencies, [ 4 ] market analysts and investors, [ 5 ] industry trade associations, and consumers.
The RAV4 EV's battery system is a consumable item. Toyota reports that battery pack replacement costs are currently higher than the value of the used vehicle. [17] Toyota tested the RAV4 EV in Japan for 300,000 miles (480,000 km) over two years before introducing the vehicle in the United States.
Many customer satisfaction studies are intentionally or unintentionally only descriptive in nature because they give a snapshot in time of customer attitudes. If the study instrument is administered to groups of customers periodically, then a descriptive picture of customer satisfaction through time can be developed ("tracking" or cohort study ...
For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...
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