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  2. Information technology management - Wikipedia

    en.wikipedia.org/wiki/Information_technology...

    IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.

  3. System administrator - Wikipedia

    en.wikipedia.org/wiki/System_administrator

    Tasks include managing multiple sites, administering security, and configuring necessary components and software. Responsibilities may also include software change management. A computer operator performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a redundant array of independent disks (RAID ...

  4. IT portfolio management - Wikipedia

    en.wikipedia.org/wiki/IT_portfolio_management

    Gibson and Nolan proposed that IT advances in observable stages driven by four "growth processes" of which the Applications Portfolio was key. Their concepts were operationalized at Nolan, Norton & Co. with measures of application coverage of business functions, applications functional and technical qualities, applications age and spending.

  5. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  6. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.

  7. Chief information officer - Wikipedia

    en.wikipedia.org/wiki/Chief_information_officer

    [9] This is particularly relevant for the chief information officer of an organization who must balance roles and responsibilities in order to gain a competitive advantage, whilst keeping the best interests of the organization's employees in mind. CIOs also have the responsibility of recruiting, so it is important that they work proactively to ...

  8. Information technology - Wikipedia

    en.wikipedia.org/wiki/Information_technology

    [55] [page needed] The responsibilities of those working in the field include network administration, software development and installation, and the planning and management of an organization's technology life cycle, by which hardware and software are maintained, upgraded, and replaced.

  9. Information technology consulting - Wikipedia

    en.wikipedia.org/wiki/Information_technology...

    In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) is a field of activity which focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives and goals, but it can also refer more generally to ...