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ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Infrastructure Portfolio - For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. Infrastructure management is sometimes divided into categories of systems ...
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
PRojects IN Controlled Environments (PRINCE, PRINCE2), which is an evolution of PROMPT, a project management method created by Simpact Systems Ltd in 1975 that was adopted by CCTA in 1979 for Government information system projects; Information Technology Infrastructure Library (ITIL), which has largely evolved through BS15000 into the ISO20000 ...
A server is a physical component to IT Infrastructure. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components. [1] [2]
IT—Information Technology; ITIL—Information Technology Infrastructure Library; ITL—Interval Temporal Logic; ITU—International Telecommunication Union; IVR(S)—Interactive Voice Response (System)
IT Management refers to IT related management activities in organizations. MIS is focused mainly on the business aspect, with a strong input into the technology phase of the business/organization. A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies.