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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
Kansei Engineering — an approach that focuses on capturing customer emotional feedback about products to drive improvement. TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
This group is often guided through the kaizen process by a line supervisor; sometimes this is the line supervisor's key role. Kaizen on a broad, cross-departmental scale in companies generates total quality management and frees human efforts through improving productivity using machines and computing power. [citation needed]
In project management, quality control requires the project manager and/or the project team to inspect the accomplished work to ensure its alignment with the project scope. [15] In practice, projects typically have a dedicated quality control team which focuses on this area.
In other words, TQM focuses on the quality of the product, while TPM focuses on the losses that impede the equipment used to produce the products. By preventing equipment break-down, improving the quality of the equipment and by standardizing the equipment (results in less variance, so better quality), the quality of the products increases.