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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States , El Salvador , Nicaragua , and the Philippines .
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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Quick Take: List of Scam Area Codes. More than 300 area codes exist in the United States alone which is a target-rich environment for phone scammers.
[9] [10] The service charge must be declared alongside the number wherever it is advertised or promoted. [11] The applicable service charge codes are also shown in BT's pricing table, section 2, part 15. [12] Having found the "SC" code for a particular number, it is then necessary to refer to part 19 to find the cost. [13]
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