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The platforms are about 70 metres (230 ft) to the east of the airport's South Terminal, with the ticket office above the platforms and station entrances and exits directly connected to the terminal. The station is also connected to the airport's North Terminal by the Airport Shuttle people-mover.
The normal service uses both trains, with a departure from each terminal every 5 minutes and a 2 to 3 minute journey time. The service operates 24-hours a day, although service levels are reduced to every 10 minutes between 23:00 and 06:00, with only one of the two guideway tracks being used. No fares are charged. [7] [8]
Neoplan Airliner bus loading the passengers coming out of the plane. When the aircraft is not using jetbridge at a terminal and using hardstand for parking, or for long distance transfers or for reasons of safety, passengers will be transferred from the airport terminal arrival or departure gate to the aircraft using an airside transfer bus or apron bus.
Ultra has achieved a number of awards from the London Transport Awards [11] [12] and the British Parking Awards. [13] It connects Heathrow Terminal 5 to its business passenger car park, just north of the airport, by a 3.9-kilometre (2.4 mi) line built on behalf of Heathrow Airport Holdings, the airport's owner and operator.
ULTra was selected in October 2005 by BAA plc for London's Heathrow Airport. [55] Since May 2011 a three-station system has been open to the public, transporting passengers from a remote parking lot to terminal 5. [26] During the deployment of the system the owners of Heathrow became owners of the UltrPRT design.
Designed as a park-and-ride or Parkway station, facilities available include a ticket office, toilets, coffee shop, waiting area, and car parking. The station was upgraded in 2010 with a new footbridge with lifts to improve accessibility for disabled people costing £2 million as part of a wider £7 million investment in the airport.