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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
SLA-JEM & Allies – Sudanese Awakening Revolutionary Council & Janjaweed; Government & Allies - SLA-JEM & Allies (north: Egyptian Gov't) Other Army base; Airport or air base (jet) Airport or air base (helicopter) Oil field and terminal; Major port, naval base; Border post; Dam; Industrial complex or oilfield; Rural presence
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
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SLA-Unity (2) - A splinter group led by Mahjoub Hussein, a former commander in the Minnawi faction and the leader of the short-lived "Greater Sudan Liberation Movement". Supported by Libya , he claimed to be the new leader of SLA-Unity in 2009, but managed to rally almost none of Unity group's militias to his cause.
In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.