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A typical implementation model of Java-RMI using stub and skeleton objects. Java 2 SDK, Standard Edition, v1.2 removed the need for a skeleton. The Java Remote Method Invocation (Java RMI) is a Java API that performs remote method invocation, the object-oriented equivalent of remote procedure calls (RPC), with support for direct transfer of serialized Java classes and distributed garbage ...
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Oracle CRM is a customer relationship management system created by Oracle Corporation. [1] It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support. [1] [2]
Consumer relationship system; Conversion tracking; Customer data; Customer data management; Customer data platform; Customer knowledge; Customer migration; Customer profitability; Customer to customer; Customer value maximization
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM includes a range of software or cloud computing applications designed to give large organizations rapid and efficient access to customer data .
Download QR code; Print/export Download as PDF; Printable version; In other projects Appearance. ... Customer relationship management; Retrieved from "https: ...
Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. [1] Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.