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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

3. Management contract - Wikipedia

   en.wikipedia.org/wiki/Management_contract

   Management contract companies have information on business finance also. This puts the business in a vulnerable position. Hiring an outside contractor makes it difficult for the business to foresee the number of conflicts that can occur. For example, a business owner hires a contract management company for the operations of the company.

4. Take-or-pay contract - Wikipedia

   en.wikipedia.org/wiki/Take-or-pay_contract

   A take-or-pay contract, or a take-or-pay clause within a contract, is a payment obligation agreed between a business customer and its supplier. With this kind of contract, the customer either takes the product from the supplier or pays the supplier a penalty. For any product the company takes, it agrees to pay the supplier a certain price, say ...

5. Statement of work - Wikipedia

   en.wikipedia.org/wiki/Statement_of_work

   The master service agreement serves as a master contract governing the terms over potentially multiple SOWs. Sometimes it refers to scope of work. For instance, if a project is done on contract, the scope statement included as part of it can be used as the SOW since it also outlines the work of the project in clear and concise terms. [3]

6. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...

7. Contract - Wikipedia

   en.wikipedia.org/wiki/Contract

   Contracts are widely used in commercial law, and for the most part form the legal foundation for transactions across the world. Common examples include contracts for the sale of services and goods, construction contracts, contracts of carriage, software licenses, employment contracts, insurance policies, sales or