Search results
Results From The WOW.Com Content Network
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
IP-SLA operation. IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR). IP SLA is used to track network performance like latency, ping response, and jitter ...
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.
MOA – Memorandum of Agreement; MOU – Memorandum of Understanding; MPA – Main Propulsion Assistant; MPA – Military Patrol Craft (P-3 Orion, etc.) MR ...
Jaynagarer Moa, or simply Moa, a Bengali sweet; Making of America (MoA), a digital library project of the University of Michigan and Cornell University; Minute of angle, a way of determining firearm accuracy; Memorandum of agreement or memorandum of understanding, an agreement between two or more parties
SLA - Singapore Land Authority; SLF - Singapore Labour Foundation; SLO - Singapore Lyric Opera; SLS - Sim Lim Square; SLSS - Si Ling Secondary School; SLT - Sim Lim ...
Wikipedia is a volunteer run, charitably funded project. It is offered as a free service with no warranties or guarantees. No contract exists between you the user of Wikipedia and the project or the Wikimedia Foundation which maintains the infrastructure.