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The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;
MOA – Military Operating Area (USAF Airspace) MOAB – Massive Ordnance Air Blast bomb, also known as "Mother Of All Bombs". MOAC – Mother of All Coffee (Green Bean Coffee) MOB – Main Operating Base; MOBCOM – MOBile COMmand; MOPP – Mission Oriented Protective Posture; MOS – Military Occupation Specialty; MOUT – Military Operations ...
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
The MOA is generally filed with a Registrar of Companies who is an appointee of the Government of the country. For their assurance, the shareholders are permit of the Memorandum of Association. For their assurance, the shareholders are permit of the Memorandum of Association.
MOA Military operations area: MOCA Minimum Obstacle Clearance Altitude: Mode A Transponder pulse-code reporting Mode B Transponder code and altitude reporting Mode C Transponder code, altitude, and TCAS reporting MOE maintenance organisation exposition MOPS Minimum Operational Performance Standard MORA Minimum Off Route Altitude MOSArt
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.