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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. [2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments.
The grievance officer appointed under Information Technology (Guidelines for intermediaries and Digital Media Ethics Code) Rules 2021 received complaints against the web series., but he rejected those claims. [28] Addressing this controversy, Nikkhil Advani told IANS: "For me, the force field in this case has been the book. I am following the book.
The Ministry of Personnel, Public Grievances and Pensions is a ministry of the Government of India in personnel matters specially issues concerning recruitment, training, career development, staff welfare as well as the post-retirement dispensation. The ministry is also concerned with the process of responsive people-oriented modern administration.
Amazon staff in India have joined strike action calling for better wages and working conditions as the company prepares for one of the busiest shopping periods of the year. The walkout on Black ...
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal.The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his ...
A State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2(44) of the Consumer Protection Act, 2019 to protect the rights of consumers.
Microsoft announced that it is going to join ONDC to introduce social commerce in India and will also launch a shopping app for buyers to help them in price discovery. [94] From August 2022 to January 2024, PhonePe will invest $15 million for developing ecommerce platform on the network. [95] Amazon is exploring how to integrate with the ...