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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Voicemail systems are designed to convey a caller's recorded audio message to a recipient. To do so they contain a user interface to select, play, and manage messages; a delivery method to either play or otherwise deliver the message; and a notification ability to inform the user of a waiting message.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
For example, an NPO can use voice broadcasting to send a simple "thank you" message to its donor base. This may be very valuable especially when an organization is a manpower constrained and there is a large donor list to call periodically, e.g., quarterly, to thank or to request additional donations.
The Amazon Echo, an example of a voice computer. Voice computing is the discipline that develops hardware or software to process voice inputs. [1]It spans many other fields including human-computer interaction, conversational computing, linguistics, natural language processing, automatic speech recognition, speech synthesis, audio engineering, digital signal processing, cloud computing, data ...
VoiceXML applications are commonly used in many industries and segments of commerce. These applications include order inquiry, package tracking, driving directions, emergency notification, wake-up, flight tracking, voice access to email, customer relationship management, prescription refilling, audio news magazines, voice dialing, real-estate information and national directory assistance ...
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